How to Place an Order

  • By phone between 8am & 5pm Western Time – call 480 766-0017.
  • Its easy to add the item(s) using the BUY button. When you are ready to check out, click the Proceed to Checkout button from the Cart page and you can pay Safely and Securely through PayPal.
  • Through PayPal, we accept Visa, Mastercard, American Express, Discover and Echeck. And of course you have the option of paying using your personal PayPal account too.
  • We accept personal checks and money orders. If you prefer to pay by check, please email us and we will email you instructions. Please note that personal checks may take up to two weeks to clear. We do not ship merchandise until the check is cleared.
  • All forms of payment must be in US dollars.

Sales Tax

  • All customers in Arizona will be charged 8.8% Sales Tax. Customers outside of Arizona do not have to pay Sales Tax.

Shipping Cost

  • All shipping within the United States is FREE.
  • Orders delivered outside the USA will pay shipping based on their international location.
  • Should you require an item urgently and cannot wait a standard shipping time, additional shipping costs will apply. Please email sales@rubyjanejewels.com to arrange for priority shipping.

Shipping time

  • Orders generally ship within 2 business days of receiving your order.
  • The exception is custom orders or if you are paying by check.
  • Mailing time usually averages 2-5 business days for national orders and 5 to 15 business days for international orders.

Ruby Jane Return Policy

  • 30 day money back guarantee (from shipping date) if you are unhappy with your purchase. Should item be returned in original condition, full monies will be refunded – less a 10% handling fee.
  • Returns must be sent by USPS Insured First Class. If an item goes missing and was not returned by USPS Insured First Class, monies will not be refunded.
  • Please inform us of returns by email to sales@rubyjanejewels.com within 7 days of receiving the item that you will be returning it.
  • Copy of original invoice to accompany order.

Breakages

Breakages due to quality issues

  • Any breakages that occur within 30 days of purchasing item will be repaired free of charge or refunded in full.
  • Item to be returned to our mailing address – again item has to be returned by USPS Insured First Class. Cost of return postage will be refunded to buyer together with purchase price of item.

Breakages due to fault of purchaser

  • Please email us immediately should this occur – each item and breakage will be handled individually.

Custom Orders

  • The time frame all depends on availability of the components. An average would be between 1 and 4 weeks. However we are prepared to work with your time requirements and will do our best to meet your needs.
  • We can give you a better idea of time once you contact us about the order.